Privacy Policy

Effective date: September 4, 2026

C Scherff Insurance Agency ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and your rights and choices. By using our services, communicating with us by phone or text, or providing information to us, you agree to the practices described in this policy.

  1. Information We Collect

  • Personal Information you provide directly:

    • Name, address, email, phone number (including text-capable numbers)

    • Date of birth, Social Security number, driver’s license number (when required for insurance applications or claims)

    • Policy information, coverage preferences, beneficiary data

    • Payment information (bank account or credit/debit card details) provided to process payments

    • Medical or health information only when necessary for Medicare or certain policy underwriting

    • Claims history and loss information

    • Any other information you provide in forms, emails, calls, texts, or in-person

  • Information collected automatically:

    • Device and usage information (IP address, browser type, pages visited, referring URL) when you use our website or digital services

    • Communication logs (times and dates of calls or texts) for service and recordkeeping

  • Information from third parties:

    • Underwriting, claims, or

SMS Privacy Policy

We are committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, disclose, and safeguard information when you opt in to receive text messages from us.

Information We Collect

When you opt in to receive SMS messages, we may collect:

  • Your mobile phone number

  • Your name or other contact details (if provided)

  • Records of your consent, including date, time, and method of opt‑in

  • Message interaction data such as delivery status, response timestamps, and engagement metrics

How We Collect Information

We may collect information through:

  • Online forms or website submissions

  • Lead forms or quote requests

  • Verbal or written consent

  • Any method you use to request SMS communication

How We Use Your Information

Your information may be used to:

  • Send transactional, informational, or promotional text messages

  • Provide customer service and support

  • Deliver policy updates, reminders, or service notifications

  • Improve messaging performance through analytics

Data Sharing Practices

We do not share mobile numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties.

Opt‑Out Instructions

You may opt out of SMS messages at any time by replying STOP. Message and data rates may apply.

Data Protection & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. SMS‑related data is retained only as long as necessary for compliance, service delivery, or until you revoke consent.

Policy Availability

This SMS Privacy Policy is publicly available and linked wherever SMS opt‑in is collected to ensure transparency and compliance with carrier requirements.

Consent Disclosure

By providing your mobile number, you consent to receive text messages from us. Message and data rates may apply. Reply STOP to unsubscribe.

Terms & Conditions


SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Scherff Insurance. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.scherffinsurance.com/privacypolicy. Message HELP for help. Reply STOP to any message to opt out.